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FAQ

    FREQUENTLY ASKED QUESTIONS


    General Questions


    1. Why don't I get Voguec emails?


    You may need to reset your email boxes. And those email address with the “wp.pl” at the ending will not get our emails. Or, you can find it from your junk emails.


    2. Can you give me more information on a product?


    For our customers’ benefits, we put information of the items as much as we can on the website, so that customers can browse carefully and make good decision. 
    If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.


    3. I have seen a product but it no longer seems to be in-stock


    If an item is not likely to be in-stock, we will put the information on the website so that customers not order it. In a short time we will not replenish it. Sincere apology.


    4. What can I do if something is wrong with my order?


    If there is anything about your order, such as changing your address, or cancel one item from your order, contact our customer service right away and they will figure out a way to solve this, as you cannot change it on your own for that the order has been generated online.


    5. What is 'one size' mean on your website?


    "One size" means that an item has just one size fitting all the average people. You can see the detailed centimeter under SIZE & FIT as reference.


    6. I would like to know the rings' exactly size


    The inner diameter of all the rings on our website is about 17mm.


    Payment


    1. How do I pay for my order?


    At our store, ordering is easy and simple.Just follow some steps you will get what you want.For more details you can refer to Payment Methods


    2. I was ready to order my stuffs but I have no idea why my payment was always failed with PayPal and credits card.


    You should check the card's information to see that if your PayPal or credit card is applied in the same place with your issuing bank. If not, it will not work. If same, there may other problems of your card, you need to contact your issuing bank to solve this situation.



    Delivery


    1. Do you ship to PO BOX address?


    No, we don't support this kind of service. Please leave your detailed shipping address if you have an order at Vougec.


    2. Will I be charged customs and import charges?


    Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
    Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
    It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.


    3. It is urgent that I receive my order through express shipping


    We do have express shipping service. However, some customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
    We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.


    4. Has my order been shipped out yet?


    As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way. The tracking number will also in the confirm email, you can track it online.


    5. I have received a faulty item


    If you CONFIRM there is a fault with an item you have received, please let us know straight away through our customer service team.(service@voguec.com) 
    Please include as many details as possible about the order and the problem with the items and we will find a decent way to solve this for you.


    6. An item is missing from my order


    Sometimes we don't send all items you've ordered at the same time because of different arrivals of the items, so some of your items will be arriving separately. There is an email saying if your items sent separately. So first check your email box and if there are any doubts, you contact us.


    Return


    1. How do I return an existing item ?


    If you are not 100% satisfied with the quality of your purchase from voguec.com. You can return your item(s) for a full refund within 30 days from the shipping date of purchase. (Returns must be unused, in the address you received them, and in the original packaging.)
    The easiest way for you to return the merchandise is to mail us service@voguec.com to ask for the RMA(Return Material Authorization) number and then fill in our return form in your package (if lost it, you can go to our website to download the form) and send it back with your return package.
    Return or exchange without RMA number will not be accepted.
    For more information about our Return Policy.


    2. My return was processed but I wasn't refunded my delivery charge


    We will usually refund you what you paid for the goods but not the delivery charge except in cases we ship the wrong items to you.


    3. Have you received my returned goods?


    If you have sent the item back, you need to give us the tracking number, As soon as your return has been processed by our warehouse, we will email you and give you the refund.


     


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